Refund Policy

1. Our Refund Commitment

We want you to have a great experience every time you order. If something goes wrong with your order, we're here to help and will work to make it right.

2. Eligible Refund Situations

You may be eligible for a full or partial refund if:

• You received the wrong items
• Items were missing from your order
• Your food arrived in poor condition or spoiled
• Your order was significantly delayed beyond the estimated time
• Your order was never delivered

3. Non-Refundable Situations

Refunds will generally not be issued for:

• Change of mind after the order has been confirmed
• Incorrect delivery address provided by the customer
• Minor delays within the estimated delivery window
• Personal taste preferences

4. How to Request a Refund

To request a refund, go to your order history, select the affected order, and tap "Report an Issue." Describe the problem and submit your request. Our support team will review it within 24–48 hours.

5. Refund Processing Time

Approved refunds are typically processed within 3–5 business days. The time it takes to appear on your statement depends on your bank or payment provider.

6. Order Cancellations

You may cancel your order within 2 minutes of placing it for a full refund. Once the restaurant has confirmed and started preparing your order, cancellations may not be possible.

7. Contact Support

If you have questions about a refund or need additional assistance, please contact our support team through the app. We're available 7 days a week.